Patients join from a link with nothing to install. Each consultation has a waiting room, media is encrypted between browsers, and nothing is recorded unless you press record.
Schedule consultations with a short agenda for the patient, and a recap for the file afterwards.
Bring a second specialist or a family member into the same room, with the waiting room still on.
The commonest reason a telehealth appointment fails is a patient who cannot get into the call. This removes that.
Create the consultation with a time and a short note for the patient. The link works from the moment you create it, so it can go in a reminder message days ahead.
They type their name. No account, no download, no app store. Safari on iPhone and Chrome on Android both work.
The patient waits in the waiting room until you are ready, so one consultation never spills into the next.
The technical safeguards of the HIPAA Security Rule, in short. The full mapping is on the HIPAA page.
No software is "HIPAA certified" — there is no such certificate. Compliance belongs to the covered entity; the vendor's part is to implement the safeguards and sign a Business Associate Agreement. We do the first, and arrange the second per customer under an Enterprise agreement. Read the full safeguard mapping →
If captions were on, the recap arrives with the summary, the decisions and the follow-up actions already written — the parts of a consultation that usually get typed up afterwards from memory.
It is a draft. Read it, correct it, then put it in the record. A language model summarises what was said; it does not practise medicine, and we would rather say that plainly than let a marketing page imply otherwise.
The BAA, the retention period and the caption policy are a fifteen-minute conversation.